Legit testimonials on our site

This weekend ABC's 20/20 had a consumer beware segment warning customers in regards to feedback, testimonials and reviews posted on various websites. Although the story wasn't targeted at the retail industry but rather the travel industry, we've still received concerned calls in regards to the legitimacy of our reviews.

All of our customers receive, via e-mail a customer survey shortly after the product is delivered. All of our testimonials are responses to those survey questions. Because we take the privacy policy of our customers very seriously, we do not publish the name(s) and or location(s) without authorization.

The condition and the heartache that most of these customers go through in regards to their pet(s) is already an emotional strain, therefore, we try and help others by publishing testimonials with the intent of answering questions and or addressing concerns they may have about our product(s).

We do receive negative responses, however,,we receive more positive responses than negative (9 to 1 ratio). We don't post them in the blog 'cause no one, myself included, enjoys reading negativity especially when most customers are already in a very negative situation to begin with.

The purpose of the testimonials are to assist in the research, with consultation with a certified vet, what works best for the cat/dog in the given situation.

Customers current and potential are encouraged to give us a call and speak with a customer care representative should they have any questions or concerns at 1-877-633-2401

Luv Sheila & Freedom (my black lab)